Shipping policy

Processing Times

All orders are processed within 1 to 5 business days.

We do not dispatch orders on weekends or public holidays.

If we’re experiencing high order volumes, dispatch may be delayed by a few days.

In the case of significant delays, we’ll notify you by email or phone.

Shipping & Delivery

Delivery times vary depending on your location and shipping method.

Estimated delivery times are displayed at checkout.

Please allow additional time for delivery during busy periods.

Order Confirmation & Tracking

Once your order has shipped, you will receive a Shipping Confirmation email with tracking details.

Tracking links typically become active within 24 hours of dispatch.

International Shipping, Customs & Taxes

We currently offer shipping within the UK

For international orders:

Import duties, customs fees, and taxes may apply in your country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Damaged Parcels

We take care to package your items securely.

However, once the parcel leaves our premises, we are not liable for any damage or loss that occurs during transit.

If your order arrives damaged:

1. Please take clear photos of the packaging and product

2. Retain all original packaging

3. Contact the shipping carrier to file a claim

If you need assistance, please contact our support team at support@biovello.com